Parts & Service

Note :

We DO NOT offer parts, service or information on products not manufactured by Elmira, or manufactured by Elmira prior to 1991. The Oval, Sweetheart, Julia, 5000, 6000 and 7000 were acquired by Heartland Appliance in 1990, and are no longer serviced by Elmira.
We no longer offer parts or technical service on Elmira woodburning heating stoves or fireplace inserts.
Please scroll down for answers to frequently asked service questions.
Before contacting us, please determine your serial number (see below for locations) to ensure we are providing you with correct information or parts.
For Elmira products manufactured after 1991 (not Heartland), contact Elmira Stove Works at 800-295-8498.

Service & Repairs

If you have service or warranty questions about your Heritage or Northstar appliance, call 1-800-295-8498 or email us by clicking the icon to the left. Please provide your Serial Number (see below for the location).

If you have service or warranty questions about your Fireview woodburning cookstove, call 1-800-295-8498 or email us by clicking the icon to the left. Please provide your Serial Number (see below for the location of your serial number).

“The after sale service is amazing at Elmira Stove Works!” – Isabelle R –

Serial Number Locations

Heritage Ranges – back of owner’s manual or:
  • All-electric – above top left corner of oven door, below cook rail
  • Gas, dual fuel – underside of ash catch (shelf below false doors)
Northstar Ranges – back of owner’s manual or:
  • Inside bottom drawer
Refrigerators:
  • On side wall or roof inside fresh food compartment
Microwaves / Wall Ovens:
  • Microwave: back of unit; Wall Oven: Inside, bottom of control panel or right side of door frame
Range Hoods:
  • Back of owner’s manual

Frequently Asked Questions

How do I clean the exterior of my Heritage appliances? For Nickel trims, use Maas, Autosol or any other polish recommended for nickel. Antique Copper trims can be cleaned with soap and water and a soft cloth. (Do not use abrasive cleaners on nickel or copper trims.) Clean painted surfaces with soap and water and a soft cloth. Rinse and dry. Apply an automotive wax such as Turtle Wax to keep them shiny. For ceramic cooktops, use a cooktop cleaner such as Cerama Bryte or Weiman.

How do I stop my ignitors from sparking continuously? If ignitors won’t stop sparking for a NEW install, the outlet is probably not wired correctly. Have an electrician check the wiring.

If ignitors won’t stop sparking and it’s not a new install, verify whether there has been a spill or boil-over. If so, remove the grates and burner caps and allow the ignitors to dry completely for 24 hours. This process can be sped up using a hair dryer. Check that there is no lint or food debris on the ignitors. Ignitors can be cleaned with a cotton swab and rubbing alcohol, brushing very gently in a circular motion.

How, and how often, should I clean my exhaust filters? The mesh filter cage can be cleaned with soap and water. The charcoal filter should be changed approximately every six months, depending on use.
How do I stop the clock from flashing so I can use the control panel? If the clock is flashing after a power surge or outage,
  1. Press the clock button and set the clock,
  2. If that doesn’t work, press and hold the Lock / Stop button,
  3. If that doesn’t work, turn off the power to the range at the breaker for 15 minutes, turn the breaker back on, then set the clock,
  4. If that doesn’t work, call Elmira at 800-295-8498 for further assistance.

How do I stop my ignitors from sparking continuously? If ignitors won’t stop sparking for a NEW install, the outlet is probably not wired correctly. Have an electrician check the wiring.

If ignitors won’t stop sparking and it’s not a new install, verify whether there has been a spill or boil-over. If so, remove the grates and burner caps and allow the ignitors to dry completely for 24 hours. This process can be sped up using a hair dryer. Check that there is no lint or food debris on the ignitors. Ignitors can be cleaned with a cotton swab and rubbing alcohol, brushing very gently in a circular motion.

My analog and digital clock don’t match.  Read these steps a few times first, as you will need to follow them fairly quickly.
  1. Press SELECT button 5 times. Clock indicator will illuminate.
  2. Press UP and DOWN buttons at the same time until you hear a beep.
  3. Press UP or DOWN button until the analog hands reach 12:00.
  4. When you hear a beep, press SELECT button 5 times. Clock indicator will illuminate.
  5. Push UP or DOWN button until the digital display shows the correct time of day.
  6. When you hear the beep this time the hands will automatically adjust to the correct time of day.
How do I clean the exterior of my Northstar appliances? For Chrome trims, use window cleaner or soap and water and a soft cloth. (Do not use abrasive cleaners on chrome trims.) Clean painted surfaces with soap and water and a soft cloth. Rinse and dry. Apply and automotive wax such as Turtle Wax to keep them shiny. For ceramic cooktops, use a cooktop cleaner such as Cerama Bryte or Weiman.
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