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DEALER Pricing

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DEALER FAQs

SERIAL NUMBERS
Heritage Ranges – back of owner’s manual or:
  • All-electric – above top left corner of oven door, below cook rail
  • Gas, dual fuel – underside of ash catch (shelf below false doors)
Northstar Ranges – back of owner’s manual or:
  • Inside bottom drawer
Refrigerators :
  • On side wall or roof inside fresh food compartment
Microwaves / Wall Ovens :
  • Microwave : back of unit
  • Wall Oven : Inside, bottom of control panel or right side of door frame
Range Hoods :
  • Back of owner’s manual
HERITAGE APPLIANCE CLEANING
For Nickel trims, use Maas, Autosol or any other polish recommended for nickel. Antique Copper trims can be cleaned with soap and water and a soft cloth. (Do not use abrasive cleaners on nickel or copper trims.) Clean painted surfaces with soap and water and a soft cloth. Rinse and dry. Apply an automotive wax such as Turtle Wax to keep them shiny. For ceramic cooktops, use a cooktop cleaner such as Cerama Bryte or Weiman.
Heritage Range Ignitors
  • If ignitors won’t stop sparking for a NEW install, the outlet is probably not wired correctly. Have an electrician check the wiring.
  • If ignitors won’t stop sparking and it’s not a new install, verify whether there has been a spill or boil-over. If so, remove the grates and burner caps and allow the ignitors to dry completely for 24 hours. This process can be sped up using a hair dryer. Check that there is no lint or food debris on the ignitors. Ignitors can be cleaned with a cotton swab and rubbing alcohol, brushing very gently in a circular motion.
Heritage Range Exhaust Filters
The mesh filter cage can be cleaned with soap and water. The charcoal filter should be changed approximately every six months, depending on use.
Heritage Range Clock Flashing
If the clock is flashing after a power surge or outage
  1. Press the clock button and set the clock.
  2. If that doesn’t work, press and hold the Lock / Stop button.
  3. If that doesn’t work, turn off the power to the range at the breaker for 15 minutes, turn the breaker back on, then set the clock.
  4. If that doesn’t work, call Elmira at 800-295-8498 for further assistance.
Northstar Range Ignitors
  • If ignitors won’t stop sparking for a NEW install, the outlet is probably not wired correctly. Have an electrician check the wiring.
  • If ignitors won’t stop sparking and it’s not a new install, verify whether there has been a spill or boil-over. If so, remove the grates and burner caps and allow the ignitors to dry completely for 24 hours. This process can be sped up using a hair dryer. Check that there is no lint or food debris on the ignitors. Ignitors can be cleaned with a cotton swab and rubbing alcohol, brushing very gently in a circular motion.
Northstar Range Clock
Read these steps a few times first, as you will need to follow them fairly quickly.
  1. Press SELECT button 5 times. Clock indicator will illuminate.
  2. Press UP and DOWN buttons at the same time until you hear a beep.
  3. Press UP or DOWN button until the analog hands reach 12:00.
  4. When you hear a beep, press SELECT button 5 times. Clock indicator will illuminate.
  5. Push UP or DOWN button until the digital display shows the correct time of day.
  6. When you hear the beep this time the hands will automatically adjust to the correct time of day.
Northstar Appliance Cleaning
For Chrome trims, use window cleaner or soap and water and a soft cloth. (Do not use abrasive cleaners on chrome trims.) Clean painted surfaces with soap and water and a soft cloth. Rinse and dry. Apply and automotive wax such as Turtle Wax to keep them shiny. For ceramic cooktops, use a cooktop cleaner such as Cerama Bryte or Weiman.

Service Instructions

Commonly used current service bulletins are listed below. For older bulletins, or service issues that aren’t listed, please contact us.
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Heritage
  • Ranges View
  • Refrigerators View
  • Wall Ovens View
  • Microwaves View
Northstar
  • Ranges View
  • Refrigerators View
  • Wall Ovens View
  • Microwaves View
  • FIREVIEW View

Receiving, Unpacking & Delivery

Upon receiving appliances, immediately unpack and thoroughly inspect every piece for damage in the presence of the driver.
If the product is to remain packaged for future delivery, thoroughly inspect the packaging in the presence of the driver. If there is any damage to the packaging, unwrap at least that area and inspect the product for concealed damage.
Take photographs of any damage and note the damage on the bill of lading. Claims for damage not noted on the bill of lading will not be honoured, as we cannot go back to the carrier for compensation without this documentation.
Unpacking and delivery instructions and tips:
Heritage
  • Ranges View
  • Refrigerators View
Northstar
  • Ranges View
  • Refrigerators View
  • FIREVIEW View
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